Malaysian airlines and services affected by international IT outage so far
KUALA LUMPUR, July 19 – A global IT outage is causing chaos among transport companies, especially airlines, including in Malaysia.
Here is a list of airlines and other services that have so far confirmed to be affected by the Microsoft and CrowdStrike outage.
Affected:
1. AirAsia – Reservation and check-in system affected. Customers may experience slower check-ins and longer queues.
IMPORTANT NOTICE: Our central reservation and check-in system is affected by a global IT issue affecting airlines worldwide. You may experience slower check-ins and longer queues and we are doing our best to resolve this situation. We thank you for your patience and understanding…
— AirAsia (@airasia) July 19, 2024
2. Firefly Airlines – Booking system failure. Customers are currently unable to book flights, manage bookings or check in online.
3. Railway service providers KTMB – Ticket system and complaint channels in the customer service center affected.
NOTE: PREVIOUS / IMPORTANT NOTICE: Dear Customers, please be advised that the KITS ticketing system and all customer service channels at KTMB are currently experiencing technical disruptions due to Crowdstrike Microsoft Windows. Recovery efforts are currently underway. pic.twitter.com/Dyt5pOh3W8
— KTM (@ktm_berhad) July 19, 2024
4. Railway service providers KLIA Express – Tickets cannot be booked online or via app or e-wallet. Customers must purchase tickets at the counter.
PAYMENT SYSTEM UPDATE, July 19, 2024: Due to a technical glitch, tickets cannot currently be purchased through our app, website or digital wallets. Please go to the counter to purchase your tickets.
– KLIA Ekspres (@KLIAekspres) July 19, 2024
5. Sabah Electricity Sdn Bhd announced that there was a system outage in both the mySESB applications and the web portal.
https://www.facebook.com/SESBCareline/posts/pfbid0ZQnoyTxKAcpDPKsHAjhcaK1wqkcHQVysCEcvFMoxS2YqdkUxprDEtzASdQCUJrmCl?locale=ms_MY
7. Postal service companies Post Malaysia – Technical problems occur that affect the services.
https://www.facebook.com/story.php?story_fbid=890729283081425&id=100064330856277&mibextid=WC7FNe&rdid=4ecp4Nm3pgqhccDx
Not affected:
1. Airports in Malaysia says its network of airports in Malaysia is not affected, but some airlines have experienced disruptions
Travel Advisory: Our network of airports in Malaysia is unaffected by the global Microsoft outage. However, some of our partner airlines are experiencing disruptions due to this issue. pic.twitter.com/BQRVX596Os
— Airports in Malaysia (@MY_Airports) July 19, 2024
