ROANOKE, Virginia. – Students in the Star City returned to school on Tuesday, and some parents contacted 10 News concerned about whether their children would get to school and back home on time.

10 News reporter Abbie Coleman is working for you to find out where the problems lie and what might have caused the delays.

We reached out to Zum, the school’s new transportation provider, and they provided us with the following statement: “Our top priority is getting students to and from school safely and reliably. We are proud that, unlike previous years, Zum is operating with a surplus of drivers, ensuring all routes are covered in the 2024-2025 school year. Our drivers completed extensive training over the summer and successfully completed trial preparations last week. Our team is working closely with the district to ensure a smooth transition. Student transportation is inherently complex and as we bring new district partners on board at the start of a school year, there are bound to be issues that need to be resolved. One of the benefits of Zum’s technology is that we can identify and resolve issues in real time. We value our partners at Roanoke City Public Schools and look forward to providing a great experience for the students and families we serve.”

Please share your thoughts so far on Roanoke City Public Schools’ new bus system using the form below: