Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically caters to men, co-founder and CEO Noura Sakkijha used her experience as a third-generation jeweler to rethink the way women buy jewelry—for themselves. In just seven years, and with a team that is over 75% female, Mejuri has shipped over a million orders and opened retail stores around the world, while launching new products weekly.

As part of Noura’s original vision to encourage women to invest in themselves, the brand launched the Empowerment Fund to give underrepresented women and non-binary individuals the means to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists and are looking for a special person to join our team.

The Floor Lead is a valuable member of our store management team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day-to-day business operations are expertly executed and maintained. The Floor Lead has a strong presence on the sales floor, has excellent interpersonal skills and represents Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.

• Deliver a memorable and personalized customer service experience that focuses on building a connection with the Mejuri brand and aims to exceed customer expectations.
• Expertly executes our sales programs and coaches others in their execution.
• As a product expert, you stay informed and familiar with all Mejuri products and new releases.
• Support the team in implementing various customer-focused campaigns and maintaining relationships
• Ensure that all KPIs are consistently achieved in the company. Take responsibility for achieving convincing results, focusing on team and individual goals.
• Maintain operations that positively impact revenue, reduce expenses and improve business.
• Assists the management team in brainstorming and developing new sales opportunities to drive traffic and connect with our customers
• Grow your business by retaining customers, acquiring new customers and maintaining existing customer relationships.
• Manage sales floor operations, coach the sales team, and provide instant feedback to support them.
• Deliver key insights and recommendations on a daily basis.
• Responsible for supporting all operations and adhering to our standard operating procedures including but not limited to: store opening/closing, merchandise management, sales floor management and employee management and ensuring all business requirements are met on a daily basis.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions, ensuring we exceed expectations in every interaction.
• Manage inventory tasks including but not limited to shipping and receiving, inventory transfers, etc.
• Work with management to identify opportunities to improve daily business operations (e.g. systems, tools, processes).
• Make sure the store’s maintenance is working properly.
• Work with the Visual Lead to analyze key performance indicators and monitor inventory levels to create a productive selling environment and determine actions to improve sales.
• Support Visual Lead in the implementation of retail campaigns.
• Track execution deadlines for key VM initiatives to ensure deliverables are met on time.
• Assist with daily maintenance of visual displays and products.
• Report damaged display products or tools to the Visual Lead.
• Give Visual Lead feedback on gaps and opportunities.

KEY COMPETENCIES

• Experience in wholesale retail.
• Adaptable with the ability to think creatively and quickly
• Excellent organisation and analytical skills
• Critical thinking skills – identifying potential challenges and developing action plans
• Physical Requirements: Ability to stand for 8 hours and lift 50 pounds.
• Must be able to work outside of regular working hours on occasion, including evenings, weekends, and holidays.

Apply via LinkedIn only. Do not use the “Apply Now” form below.

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